Sector Alarm is a full-service supplier of safety and security solutions for private homes and small businesses. It is currently the second-largest alarm company in Europe, with over 600,000 customers and more than 3,000 employees in 8 markets. As part of its effort to achieve a better pan-European customer experience… Read more

Swedish mobile operator hallon, together with its sister brand Tre, is part of the company Hi3G Access AB. The brand was launched in 2013, and since then it has become known for making things simple. hallon makes it easy to become a customer, by making it easy to both understand… Read more

How can digital platforms contribute to more efficient invoicing and payment processes for telecom and broadband companies? How can you use data to strengthen your relationship with your existing customers? And, most important of all, how do you derive the greatest benefits from digitalization, without launching a huge IT project? These… Read more

A lot is happening in the telecom and broadband sector, but not everyone is keeping up with the pace of change. Savvy new competitors are stealing customers from the bigger telecom companies and one of the ways they are doing that is by creating better payment experiences. Rather than fundamentally… Read more

Since the energy crisis hit Europe, we’ve seen numerous headlines about the overload of calls to energy companies’ customer service departments. Angry and frustrated customers are being put on hold, sometimes for hours at a time. In this blog post, we take a closer look at some of the challenges… Read more

Inefficient invoicing and payment processes are a huge waste of energy companies' internal resources. Discover the solutions that help Finance and Customer Service departments work smarter – and provide better customer experiences in the process. Energy companies that believe that digitalized invoice management is about moving from a paper invoice to… Read more

A constantly evolving and international payment landscape, for B2B as well as B2C, requires a modern and future-proof approach. That is why Billogram offers a reliable and adaptable platform – from day one – both in terms of new distribution methods, payment options, and the varying requirements for different… Read more

This choice was not without its challenges, as several partners would need to be evaluated, the right partners implemented and those partnerships then managed. A key question therefore became how well each potential partner’s solutions could work with the others. In addition to cooperating, the services needed to be able to… Read more

Global tech investment firm Partech has invested over 350 MSEK into Billogram, to help double its workforce and expand into six new markets. Partech is known for investing in global European-born software leaders Ecovadis, M-Files or Sendinblue, unicorns such as Jellysmack, Rohlik, Sorare, Toss or Swedish digital native fashion brand NA-KD. “We… Read more

For a long time, there has been a general trend of outsourcing production to reap the benefits of cheaper labor and lower material costs. Although mostly established among industrial companies, the trend has spread to other industries, such as, telecom, IT and insurance, which often outsource things like customer support… Read more

*Q: How do you create a good payment experience from***the design point of view?****Koert:**Many factors that go into a payment experience, such as the type of payment being made, the customer's preferences, etc. We started by looking at a few key questions: What people are paying for? Why do they… Read more