Insights from a Telecom Experiment Read how Swedish mobile operator hallon uses machine learning to customize its invoice flows, resulting in lower churn, lower customer service workload and less household debt.… Read more

Concern over rising costs is causing more and more customers to shop around. In times like these, what can you, as their service provider, be doing to boost loyalty? Customers themselves will tell you that what matters most is transparent communication, attractive services and a seamless overall experience. … Read more

How can you, as a telecom operator maintain a good level of profitability when customers are more price sensitive and your company must simultaneously cope with rising electricity costs? It’s high time to strengthen ties with your existing customer base. An attractive offer and flexible payment alternatives enable your customers… Read more

Many energy companies are facing tough times. But that doesn’t mean that it’s the right time to be putting the breaks on digitalization efforts. In fact, taking advantage of the opportunities that be derived from digitalization can help turn the challenges into benefits. What then should you invest in for… Read more

As a Telecom company, you have a lot to gain by becoming a full-range supplier of everything thing from mobile and broadband subscriptions to streaming services. But how does that impact your invoicing and payment processes, both internally and for your customers? Learn how to avoid the most common pitfalls.… Read more

It goes without saying that inefficient billing processes waste a company’s time and resources. But, deriving the full benefits from a digital billing solution is a relatively simple way of streamlining those processes and improving the customer experience at the same time.… Read more

It’s no secret that energy companies have had to cope with major challenges during the last year. Record-high energy prices and worried customers have at times nearly crippled the customer service functions of energy companies and customer loyalty has been eroded as customers have frantically searched for ways to lower… Read more

Be sure to check out our guide on how you, as a broadband and telecom supplier, can streamline your internal processes and give your customers a better overall digital experience at the same time. Here are three useful tips to whet your appetite!… Read more

Few things are more in the spotlight right now than electricity prices. Today’s electricity customers are comparing their alternatives and their loyalty to any single electricity company is low. With that in mind, it is important that you use your internal resources wisely with the aim of creating a world-class… Read more

During tough economic times, consumers are more apt to switch suppliers in order to save money. But how can digitalizing invoicing and payment processes help improve your customer experience? And how can you do away with the needless administration that leads to price rises? Here are tips for how to… Read more

During tough economic times, customers are more inclined to take a closer look at their suppliers and look for ways of lowering their costs. What then, should energy companies be doing to strengthen their position in the market during such times, without compromising on profitability or customer satisfaction? With the… Read more

Do you work at a telecom or broadband company that is ready to digitally upgrade its billing routines? If you do, make sure that you make the right demands on your billing partner to ensure seamless implementation and a solution that is sustainable in the long-term.… Read more

Invoices have been around in one form or another for around 5,000 years. But now, things are finally starting to change. We interviewed Billogram’s CEO and asked him to talk about some of the biggest trends and changes we can expect to see over the next few years.… Read more

Swisscom Ventures has invested 10 MEUR in Billogram AB as a part of a larger funding round. The investment will further boost the Swedish invoicing and payment platform’s growth initiatives in Europe, and the DACH region specifically. Billogram will work in close partnership with Swisscom Ventures to accelerate further growth.… Read more