Novus Customer Relationship Report - Broadband
How do broadband customers view their relationship with their supplier, and the contact they have with them? This is just one of several important questions that are answered in this report, based on a customer survey by Novus.
What interaction customers report being the only contact they have with their broadband supplier
How customers see the correlation between the price they pay and the value the receive
The role that payments play in broadband customers' experience
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