How does your invoice shape customer relationships?

Your invoice isn’t just a payment request – it’s a defining touchpoint that influences customer perception. Through extensive research with Novus among consumers in the energy, telecom/broadband, and insurance industries, we’ve uncovered a crucial insight: the payment experience significantly impacts customer loyalty and churn.

In this fact sheet, you’ll get:

  • 5 key insights on how customers perceive invoicing and payments

  • Facts on how billing directly and indirectly impacts loyalty

  • Practical solutions to create a frictionless payment experience

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