Resource Library

The Debt Collection Management Report

In a survey from Novus, customers have answered questions about how they experience that payments, reminders and late fees affect their relationships with their suppliers.

Novus Customer Relationship Report - Energy

This report is based on a Novus survey of energy customers, and gives a closer look at how these customers experience their relationship with their energy suppliers.

Novus Customer Relationship Report - Telecom

This report is based on a Novus survey of telecom customers, and gives a closer look at how these customers experience their relationship with their operators.

Novus Broadband

This report is based on a Novus survey of broadband customers, and gives a closer look at how these customers experience their relationship with their broadband suppliers.