Efficiency Guide – Telecom

This guide offers many practical tips on how broadband and telecom companies can free up internal resources, and at the same time better provide great customer experience. We take a closer look at which processes can typically be made more efficient, along with which changes tend to have the greatest effect.

Efficiency Guide – Energy

This guide offers many practical tips on how energy companies can free up internal resources and provide their customers with a better overall experience at the same time. We take a closer look at which processes can often be made more efficient, along with which changes tend to have the greatest effect.

Efficiency Guide – Home Security

This guide provides handy tips to those working in the security sector with home alarms. Read about how to free up internal resources and allow for greater focus on your core business and growth. As a bonus, you will also learn about how you can provide a better digital customer experience.

The Debt Collection Management Report

In a survey from Novus, customers have answered questions about how they experience that payments, reminders and late fees affect their relationships with their suppliers.

Novus Customer Relationship Report - Energy

This report is based on a Novus survey of energy customers, and gives a closer look at how these customers experience their relationship with their energy suppliers.

Novus Customer Relationship Report - Telecom

This report is based on a Novus survey of telecom customers, and gives a closer look at how these customers experience their relationship with their operators.

Novus Customer Relationship Report - Broadband

This report is based on a Novus survey of broadband customers, and gives a closer look at how these customers experience their relationship with their broadband suppliers.