Customer communication that builds loyalty
Turn every invoice into an opportunity to engage, inform, and create long-term customer relationships – right at the point of payment.
Invoices that do more than collect payments
The invoice is one of the few touchpoints that reaches all your customers regularly. With the right tools, it becomes a strategic channel to:
Share information – both digitally and on paper – at the moment of payment.
Enable action – such as changing payment method or accessing relevant offers.
Create transparency – by clearly presenting payment details and avoiding misunderstandings.
Personal, proactive and integrated messaging
With Billogram, you can:
Customize communication – Show the right message to the right customer, based on history and segmentation.
Embed payment options – Customers see the amount directly in the invoice email and can pay instantly.
Use omnichannel – Combine email, SMS and push notifications to ensure timely delivery and engagement.
Offer self-service – Let customers update details, choose payment method, or get support directly via the invoice.
Real impact on customer relationships
Fewer support inquiries – Clear information and self-service reduce incoming tickets.
Higher satisfaction – Personalized messaging and flexibility improve the customer experience.
Stronger loyalty – Helpful, proactive communication reduces churn.
Results that count
80%
reduction in customer service cases
20%
more invoices paid on time
80%
decrease in debt collection rates
FAQ
Billogram and customer communication
- How can invoices be used as a communication channel to strengthen customer relationships?
Invoices are a powerful customer touchpoint that reach every customer regularly. By transforming invoices into interactive communication tools, businesses can deliver clear, relevant messages, present personalized offers, and provide transparent payment information, thereby strengthening customer relationships.
- What benefits does Billogram offer in enhancing customer communication through invoicing?
Billogram enables the inclusion of personalized content, informative invoice notifications, multichannel communication, and interactivity within invoices. These features lead to increased customer satisfaction, improved loyalty, and reduced customer service inquiries.
- How does Billogram enable direct communication through invoices?
Billogram’s interactive invoices allow customers to communicate directly with company support (if enabled by the business). Customers can initiate a chat from their invoice, ask questions, and receive real-time assistance without leaving the invoice page. Updates and changes, such as payment adjustments or reminders, can be handled instantly. Additionally, businesses can enable AI-powered support for automated responses to common inquiries, streamlining customer interactions and reducing support workloads.
It has become easier for our customers to receive, understand, and pay their invoices. The fact that more people pay on time has also improved our cash flow in the business.
Group CFO at Sector Alarm
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Let us show you how Billogram can help your business grow.
Explore more platform features
Billogram is more than just an invoicing solution. By consolidating the entire process into a cloud-based service, we not only add innovative features but also deliver value throughout the entire invoice-to-cash chain.